Refund Policy
SUPPORT
Refund Policy
Last updated: October 2026
EU withdrawal rights
Where EU distance-selling withdrawal rights apply, you may notify us of withdrawal without giving a reason within 14 days after delivery (for goods from one order delivered separately, after the last item arrives). Email your order details and a clear statement that you wish to withdraw; no special form or prior approval is required. Send the goods back within 14 days after notifying us. You pay the direct return cost unless we agree otherwise or the goods are faulty or incorrectly supplied. We refund the purchase price and standard outbound delivery charge within 14 days of notification, using the original payment method without a refund fee; we may withhold the refund until we receive the goods or evidence of return, whichever is earlier. Extra charges for premium delivery are not reimbursed. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Any statutory exception applies only where legally permitted. The unopened/unused conditions of our voluntary 30-day promise do not override this statutory right. Our 30-day promise remains available alongside these rights.
Withdrawal notice (optional): “I hereby withdraw from my contract for the following goods: [goods]. Ordered on / received on: [date]. Order number: [number]. Name and address: [details]. Date: [date].” Email this to orders@kepthair.co. We will provide the return address. Statutory withdrawal rights take precedence over any conflicting voluntary-return condition below.
Change-of-mind returns
Change-of-mind returns are accepted within 30 days of delivery when the trimmer is unused, unopened, undamaged and returned with its original packaging and accessories. Used products are not eligible under this voluntary change-of-mind promise. This does not limit Australian Consumer Law, any applicable EU withdrawal right, or other mandatory consumer rights. Faulty, damaged or incorrectly supplied products remain covered by applicable law.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to start a return
Email orders@kepthair.co with your order number. No reason is required for a statutory EU withdrawal. We will confirm the return address and the next steps before you send anything back.
Refund processing
Once the returned item has been received and checked, approved refunds are issued to the original payment method. Statutory EU withdrawals follow the refund deadline above. Your bank or card issuer may take a few additional business days to show the funds.
Return shipping
Return postage for a change-of-mind return is the customer's responsibility. Where a product is faulty, damaged or incorrectly supplied, we cover the cost of returning it.